Thank you for shopping at Makky Furnishers. We take great pride in providing high-quality products and ensuring customer satisfaction. However, we understand that there may be occasions when you need to return an item. Please read our Refund and Returns Policy carefully to understand your options.

Eligibility for Returns:

• To be eligible for a return, the item must be unused and in the same condition as you received it. It must also be in its original packaging.
• Custom-made or personalized items cannot be returned unless they are damaged or defective upon arrival.

Return Timeframe:

• You have 30 calendar days from the date of delivery to initiate a return.
• After 30 days, we regret to inform you that we cannot accept returns.

Return Process:

• To initiate a return, please contact our customer service team by email or phone. They will guide you through the process and provide you with the necessary instructions.
• When contacting customer service, please provide your order number, a detailed description of the issue, and any supporting evidence (such as photographs) if applicable.
• Once your return request is approved, you will receive a Return Merchandise Authorization (RMA) number. Please include this number on the packaging when returning the item.

Return Shipping:

• The cost of return shipping will be the responsibility of the customer, unless the item is damaged, defective, or there was an error on our part.
• We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item and cannot be held responsible for any items lost or damaged during transit.

Refund Process:

• Upon receiving the returned item, our team will inspect it to ensure it meets the eligibility criteria mentioned in Section 1.
• If the return is approved, we will initiate a refund to your original method of payment.
• Please note that the refund may take some time to process, depending on your payment provider’s policies.

Non-Refundable Items:

• The following items are non-refundable:
• Gift cards and promotional vouchers.
• Products that have been used, damaged, or are not in their original condition.
• Items returned without an approved RMA number.

Damaged or Defective Items:

• If you receive a damaged or defective item, please contact our customer service team immediately.
• We may request additional information or evidence to assess the situation and determine the appropriate solution, which may include a replacement or refund.

Cancellations:

• If you wish to cancel your order, please contact us as soon as possible.
• If your order has not yet been shipped, we will cancel it and initiate a refund.
• If your order has already been shipped, you will need to follow the regular return process outlined above.

Changes to the Refund and Returns Policy:

• Makky Furnishers reserves the right to modify or update this Refund and Returns Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

If you have any further questions or concerns about our Refund and Returns Policy, please don’t hesitate to contact our customer service team. We are here to assist you and ensure your shopping experience with us is a positive one.